As you may or may not know, back in the fall of 2007 we purchased a new 2008 Subaru Forester (2.5X w/ Premium Package). We love the car, it has been fun to drive and thus far quite reliable.
When it comes to servicing our mode of transportation we are very dealer loyal. There are a few reasons for this including our car is usually under some type of warranty and we don’t want to void it in any way. Sure we over-pay for a few services here and there but if anything is wrong we can always go back to the dealer and quite frankly I seem to trust a dealership slightly more (not much more) than some guy with a garage and a bunch of tools around the corner.
Back in Chicago we had numerous dealerships to choose from when it came to buying our car. We went with Grand Subaru in Bensenville not only because of their price but also their attitude and the way they dealt with us throughout the purchasing experience. Bensenville is about 20 miles away from where we lived, and it was too bad the dealership in nearby Evanston (5 miles away) turned out to be such a pain in the end because it would have been much more convenient. So the few times we have needed to get regular service or something has come up with the car, we drove out to Bensenville.
After an initial experience where the problem wasn’t corrected fully and our rental car was filthy, I raised a little bit of an issue. The service manager was quick to set us at ease, telling us they would always supply us with one of their cars from now on (and not send us to Enterprise) and threw in a free oil change. From that point on the service was always great. Not too much has been wrong with the car other than a $2 part failing in the rear wiper (covered under warranty) and the sun roof making a strange noise when fully retracted (covered under warranty). Whenever I took the car to the dealer I would sit in their waiting area, a small section in the show room that had a table, couch and a big screen television with DirecTV.
Back when we had a Volkswagen the service department (also in Bensenville) was the same more or less - decent waiting area with a tv and so forth.
So before we came out to California I took the car in for 7,500 mile service which included an oil and filter change, rotation of the tires and a check of all fluids. Total time at the dealership: 35 minutes.
Well it is time for our 11,500 mile service which is another standard oil change. There are two dealerships to choose from in our area which was strange to begin with. I mean back in Chicago we had the choice of probably a dozen but from downtown L.A. we only have two choices. After reading a few reviews we decided to check out Timmons Subaru in Long Beach, CA.
In the car I get this morning and battle highway traffic - which shouldn’t have been a battle to begin with but people here in L.A. insist on applying their brakes even though the car in front of them is 8-10 car lengths ahead. Another favourite is to apply the brakes when changing lanes. But anyway …
I had an 11:00 a.m. appointment and arrived on time. Head into the service office and give all the information and the guy asks if I am going to stick around today and wait for the car. Ummmm yeah buddy, it is an oil change (not even a tire rotation or anything else). He then proceeds to tell me where the mall is, the fast food places and how to get to all of them.
Then he drops it on me - total wait time for the car ….. two hours.
That’s right, two hours for an oil change.
Are you kidding me? Look I know you are one of the only dealerships in the area but two hours? How come Jiffy Lube can do it in 15 minutes? The dealership waiting area is right beside the one car they have in the show room and consists of a table, a few chairs and a 15″ television.
So I start walking the streets of LGB - JetBlue planes flying overhead from the airport. I finally settle into a local Burger King that (a) has not been renovated since the mid-80s and (b) doesn’t have any air. And to make matters worse I can’t get a WiFi single either. There is a stoner kid in the corner that insists on speaking as loudly as he can into his cell phone. The people working here at BK must be in a contest to figure out who can speak the loudest because they are practically yelling at one another. I cannot understand a word they say other than when an order is ready and they yell out “Order 358″ in barely audible English.
As I write this I have one more hour to waste. I have already consumed my Whopper combo and will now wander the aisles of Kohl’s for a while. After that my choices become quite limited. I can throw a few games at the bowling alley next door or continue to walk down the industrial road which all of this is located on.
Oh Los Angeles, it is never a dull moment with you.
P.S. Just an update as I sit in BK and write this …
- Workers from the airport are in the house, talking about strip clubs and burping as they eat. Keep it classy guys!
- A family has come in with their screaming kids who insist on throwing things around. Listen - don’t give the kid keys to play with if they are going to keep throwing them on the plastic seats! Damn it Ezera listen to your baby daddy!
- The BK crew’s loud talking contest has calmed down now that there are more people in here. I think the guy working the fry station won.
P.S.S. Now back at the dealership and waiting for the car …
- Kohl’s doesn’t carry bamboo bedding sets which makes them just like all the other major department stores. And if we do find them, we have to make sure they are deep pocketed.
- The bowling alley is right next to the ice rink. I went in the bowling alley - lots of people chucking rocks in the middle of the day.
- No WiFi here in the dealership.