Another E-mail From the Crazy Boarding Facility

I sent out our e-mail response to the crazy boarding facility we were considering Carter to stay at and received a reply. Wow, these people are crazy! She may have read parts of my e-mail but the facility appears to be a little ‘out there’. I’m not sure why we continue to be at fault for canceling our tour (more than 24 hours ahead of time) or the insistence on telling us how much people spend with them. Do people really spend $15-20k boarding their dogs? At $45 a night how often are the dogs home with their owners? Anyway, the unreadable portion of the e-mail she refers to is most likely the cancellation note I posted in my response.

I looked this facility up on the Better Business Bureau web site and they have a terrible rating; only two complaints but they did not respond to either of them. I also found another complain of the facility on the web and I will post it tomorrow.

Is there any harm in posting the details of the web site? Do I open myself up to anything legally?

Dear Mr. My Last Name,

I apologize but can’t fully or even mostly read your email, it looks like it is partially encrypted with odd unreadable lettering.  I think I get the jist of it however.

The only thing I can tell you is that my Ranch and dog business is extraordinarily busy with a waiting list on all but 4 months of the year.  We kow-tow to those clients who are regular, who have dogs who are adept either initially being here as great “Campers” or, with our kind training/guidance/coaching, get their rears in gear to adhere to the Ranch routine with enthusiasm and prowess.  With Clients, they need to adhere to and respect our policies, or their dogs are not welcome period.  Our facility is private, we run it excellently for the benefit of the dogs and the kind, courteous servicing of our clients with transport and heavy detailed email communications.  Yes we have clients who regularly spend $20K a year with us; I understand this sounds exceptional to you, but with/for us, it is the nature of our traveling affluent clientele who have at least 2 dogs.  The rest only come in at around $10-15K.

We do not communicate by phone period aside from one initial intro conversation.  Any person who is in the office twiddling her fingers should instead be having two dogs in the national forest experiencing the great smells of the delicious tall pinetrees and the adventures with the dogs of all the sights.

All logistics and communications are by email, including the regular email’d photos we send to clients while gone to view a few hugely fun play moments that their dogs experience here.  The Camp Photo collage pages are just the added grins at the back end.

We have no desire to court you as a client as you would not pass our hurdles due to not only your discourtesy but more than that, the low level in which you have approached us.  We do not need nor want your business.  You were so rude as to intrude on our Camp time, which we kindly set aside for you, but not honor it – so we had people and dogs here to host you when they should have all been out on their camp excursions.

What else bothers you?  We have top name training professionals including “media stars” who consider it a privilege to enjoy the mutual relationship with Facility Name.  As there are plenty other places around to stick your dog in, you should have no problem in making back up arrangements.  As the final ps, we have not adhered to the practices of others who may consider themselves as competitors.  We do not create stories to post on the website which can easily be disavowed to hurt others, as we have no need nor desire to compete.  Our European style of dog boarding combined with the kid-adventure-camp-type-experience is truly unique, and all who send their dogs here know and appreciate that.

Wow!