On the other hand I do think that in the land of “make believe” aka Los Angeles/Hollywood a lot not most, but a lot of people know how to bullshit and “blow smoke up ones butt”.

See they want to tell you what you want to hear.

I mean husbands have been doing this to their wives since the dawn of time

One thing i learned early on in my first jobs as a middle management geek while in college is that:

Customer Service is very important!

And we used this anagram: L. A. S. T.

Listen
Apologize
Solve
and Thank

There have been studies made that show that its in the best interest of a business/company to “keep existing customers” because it costs a lot of money to get a “new customer”. That is why there are so many “loyalty programs”.

Don’t let them string you along.
Make sure you are documenting all your communications with the parties in question.
And you might have to be anal about it..lol- times, dates, names etc.
Ask to speak with supervisors, managers, etc. and if need be google for the name of the president of that particular company, seriously and make a call, send an email or snail mail, seriously honestly.

A great website i enjoy reading regularly that is informative and on the side of we the consumers is- Consumerist.com